FAQ

Creating your Ivybet Casino account is a straightforward process that takes just a few minutes. Start by clicking the "Sign Up" button on our homepage, then fill out the registration form with your basic information including your full name, email address, date of birth, and preferred currency.You'll need to create a secure password and agree to our terms and conditions. Make sure to use accurate information as this will be verified during the Know Your Customer (KYC) process. Once you submit the form, check your email for a verification link to activate your account.After email verification, you can log in and make your first deposit to claim the welcome bonus. Remember to keep your login credentials secure and never share them with anyone. If you encounter any issues during registration, our customer support team is available via live chat or email at support_cr@ivybet.io to assist you.

New players at Ivybet Casino can claim an impressive welcome package worth up to $1,500 plus 250 free spins, spread across your first three deposits. This generous offer gives you extra funds to explore our extensive game library and increase your chances of winning right from the start.The bonus is structured to maximize your playing time across multiple deposits rather than just your first one. The minimum deposit required to qualify for the welcome bonus is $20, making it accessible for players with different budget levels. Each portion of the bonus comes with a 35x wagering requirement that must be completed before you can withdraw any winnings.To claim your welcome bonus, simply make a qualifying deposit after creating your account, and the bonus funds will be automatically credited to your account. Make sure to read the full terms and conditions to understand the specific requirements for each deposit bonus, including eligible games and maximum bet limits while the bonus is active.

While Ivybet Casino focuses primarily on deposit-based bonuses to provide maximum value to our players, we occasionally offer special promotional codes through various marketing campaigns and partnerships. These promotions may include no deposit bonuses, free spins, or other exclusive offers for specific periods.The best way to stay informed about any no deposit bonus codes is to subscribe to our newsletter and follow our official social media channels where we announce special promotions. Additionally, check our promotions page regularly as we update it with the latest offers and bonus codes available to our players.If you come across a no deposit bonus code from a third-party source, make sure to verify its authenticity by contacting our customer support team before attempting to use it. This helps ensure you don't miss out on legitimate offers while avoiding expired or fraudulent codes that could cause confusion with your account.

Ivybet Casino supports a comprehensive range of payment methods to accommodate players from different regions and with varying preferences. Traditional options include Visa and MasterCard credit and debit cards, which offer familiar and secure transactions for most players.For digital wallet users, we accept popular e-wallet services including Neteller and Skrill, which provide fast deposits and withdrawals. We also support modern payment solutions like Apple Pay for iOS users who prefer mobile payments, and PaySafeCard for those who prefer prepaid card options.Cryptocurrency enthusiasts can use Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), and Tether (USDT) for both deposits and withdrawals. Crypto payments offer enhanced privacy and often faster processing times. All supported currencies include USD, EUR, GBP, CAD, AUD, NZD, SEK, ZAR, and Bitcoin, giving you flexibility in choosing your preferred currency for gaming.

Wagering requirements represent the number of times you must play through bonus funds before you can withdraw any associated winnings. At Ivybet Casino, the standard wagering requirement for the welcome bonus is 35x the bonus amount, which is competitive within the industry.For example, if you receive a $100 bonus, you'll need to place $3,500 in total bets before the bonus funds and any winnings become withdrawable. These requirements apply to bonus funds only, not your original deposit amount, which remains yours to withdraw at any time after completing verification.Different games contribute differently toward meeting wagering requirements. Slots typically contribute 100% of each bet, while table games like blackjack or roulette may contribute less or sometimes nothing at all. Check the specific terms for each bonus to understand which games help you clear the requirements most efficiently. The wagering requirements must be completed within a specified timeframe, usually 30 days, to remain valid.

Yes, Ivybet Casino is fully optimized for mobile play across all devices including smartphones and tablets. Our mobile platform provides the same high-quality gaming experience as the desktop version, with all your favorite games accessible through your mobile browser without requiring any app downloads.The mobile interface is designed with touch controls in mind, making navigation smooth and intuitive. You can access your account, make deposits and withdrawals, claim bonuses, and contact customer support directly from your mobile device. The games load quickly and run smoothly on both iOS and Android devices.Our extensive game library from providers like Pragmatic Play, Evolution Gaming, and NetEnt is fully compatible with mobile devices. Whether you prefer slots, live dealer games, or table games, you'll find the same features and functionality available on mobile as on desktop. Your account balance, bonus progress, and game history sync seamlessly across all devices.

Ivybet Casino features an impressive collection of games from over 60 premium software providers, ensuring diverse and high-quality gaming options. Major providers include industry leaders like Pragmatic Play, Evolution Gaming, NetEnt, Playtech, and Microgaming, alongside innovative studios like Hacksaw Gaming, Push Gaming, and Big Time Gaming.Our game library spans multiple categories including classic and video slots, progressive jackpot games, table games like blackjack and roulette, video poker variants, and live dealer games. The live casino section features real-time games with professional dealers, providing an authentic casino atmosphere from your home.Popular slot themes range from ancient civilizations and mythology to modern adventures and movie-inspired games. Many slots feature special mechanics like expanding reels, cascading symbols, and bonus buy options. Table game enthusiasts can enjoy multiple variants of blackjack, roulette, baccarat, and poker, while the live dealer section offers immersive experiences with HD streaming and interactive features.

Yes, Ivybet Casino operates under proper licensing and regulatory oversight to ensure fair gaming and player protection. Our licensing information is clearly displayed in the footer of our website, and we adhere to strict regulatory standards regarding game fairness, responsible gambling measures, and financial security.We use certified Random Number Generators (RNGs) for all our games, which are regularly tested by independent auditing companies to ensure completely fair and random outcomes. This means every spin, card deal, and dice roll is genuinely random and not influenced by previous results or external factors.Our commitment to responsible gambling includes self-exclusion options, deposit limits, and reality checks to help players maintain control over their gaming activities. We also employ advanced security measures including SSL encryption to protect your personal and financial information, ensuring your data remains safe and confidential at all times.

The Know Your Customer (KYC) verification process at Ivybet Casino is a standard security measure required by gambling regulations to protect both players and the platform. You'll typically need to complete verification before making your first withdrawal, though we may request it earlier in some cases.The verification process requires three main types of documents: proof of identity (government-issued photo ID like a passport or driver's license), proof of address (recent utility bill or bank statement), and proof of payment method (bank statement or card photos showing the first six and last four digits).Simply upload clear, high-quality photos or scans of these documents through your account dashboard or send them via email to our support team. The verification process usually takes 24-72 hours once all required documents are submitted. Our support team will contact you if any additional information is needed, and you'll receive confirmation once verification is complete.

Ivybet Casino offers multiple convenient ways to reach our customer support team whenever you need assistance. Our live chat feature is available 24/7 directly through the website, providing instant access to knowledgeable support representatives who can help with account questions, technical issues, or bonus inquiries.For more detailed inquiries or when you prefer written communication, you can email our support team at support_cr@ivybet.io. Email responses are typically provided within a few hours, and this method works well for complex issues that might require detailed explanations or document attachments.We also maintain a comprehensive FAQ section on our website that addresses the most common questions about account management, bonuses, payments, and technical issues. Many players find their answers quickly by browsing through these frequently asked questions before contacting support directly.

If you encounter technical difficulties while playing at Ivybet Casino, there are several troubleshooting steps you can try before contacting support. First, try refreshing your browser or clearing your cache and cookies, as this resolves many common loading and display issues.Check your internet connection stability, as poor connectivity can cause games to freeze or load incorrectly. If you're playing on mobile, ensure you have a strong Wi-Fi or cellular signal. Sometimes switching between Wi-Fi and mobile data can resolve connection-related problems.If problems persist, try using a different browser or device to determine if the issue is device-specific. For game-specific issues, note the exact game name and any error messages you receive. Our customer support team can provide targeted assistance once they understand the specific technical problem you're experiencing. Contact them via live chat or email with detailed information about the issue for fastest resolution.

Ivybet Casino takes responsible gambling seriously and provides multiple tools to help players maintain control over their gaming activities. We offer deposit limits that allow you to set daily, weekly, or monthly spending caps, ensuring you never exceed your intended budget while playing.Self-exclusion options are available for players who need a break from gambling, ranging from short-term cooling-off periods to permanent account closure. We also provide reality check notifications that remind you how long you've been playing, helping you stay aware of your gaming time.Our platform includes links to professional gambling support organizations and resources for players who may be experiencing gambling-related problems. We train our customer support staff to recognize signs of problem gambling and provide appropriate assistance and resources. Remember that gambling should always be entertaining, and we encourage all players to set limits and play within their means.